At Peace Garden Hotel, I managed front desk operations, processed POS payments, and resolved guest concerns. I also maintained guest records and coordinated communication between guests and staff.
As a freelance subtitle editor, I’ve edited subtitles for diverse media projects, with a focus on precise timing, clarity, and accessibility. I’ve also worked in cold calling and lead generation, qualifying interested prospects and transferring them to the appropriate team.
At Phoenix Lead Company, I managed a high volume of inbound calls and provided information as needed. I kept detailed records of all calls, interactions, and customer information within a CRM system. Managed calls efficiently through a dialer system and phone software. I also collaborated effectively with the internal team and followed established procedures accurately.
