Esther Gacoki

I’m highly organized and customer-focused, with experience in front office management, customer relations, and administrative support. In my Front Office Manager role, I managed daily operations, coordinated appointments and follow-ups, and handled customer inquiries and escalations with professionalism and discretion.

I also maintain customer and sales records, prepare daily operational reports, and liaise with suppliers and service teams to keep work moving smoothly. Alongside that, I’ve built strong client relationships by managing incoming calls and correspondence, monitoring requests to completion, and maintaining accurate records while supporting office administration and filing systems.