Open to opportunities

Esther-grace Ekpo

@esther-graceekpo

Message

Detail-oriented customer support and administrative professional with 3+ years across oil & gas and payments.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can combine customer service with administrative and operational support—using strong digital literacy, accurate record-keeping, and reliable coordination (including remote/after-hours when needed) to keep clients and teams fully supported.

I’m an organised, detail-oriented professional with about 3+ years of experience providing administrative and operational support across oil & gas, supply chain and customer service environments. I’m skilled in managing communications, coordinating tasks, maintaining records, and supporting the smooth running of daily business operations—independently, including after-hours and home-based coordination.

In my most recent role, I provide customer and administrative support for transactions, account records, and digital banking guidance, while ensuring accurate documentation and clear client communication. Previously, I served as a Liaison Officer supporting vendor and regulatory coordination (including NMDPRA, NAFDAC, and SON), scheduling deliveries and inspections, and using ODOO ERP for quotations, purchase requisitions, and payment workflows; I also bring quality-focused experience from quality control and laboratory/record documentation work.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Olive Payment Solution

Feb 2026 - Present (6 months)

Provide administrative and customer support by handling inquiries, resolving issues, and maintaining a high standard of client communication. Manage account records and support digital banking guidance and daily operational tasks.

Customer Support Transaction Processing Digital Banking Support Product Guidance Administrative Follow Ups Record keeping Compliance Support Client Communication

Liaison Officer

Masters Energy Oil & Gas Ltd

Aug 2023 - Feb 2026 (2 years 6 months)

Provided administrative and operational support, managing vendor correspondence, procurement documentation, and compliance records across multiple departments. Coordinated communication between internal teams, vendors, and regulatory bodies, and used ODOO ERP to process procurement and payment workflows.

Vendor coordination NAFDAC SON Data Entry Reporting Operational Planning

Lube Personnel (QC)

Masters Petrochemicals Ltd

Sep 2021 - Jul 2023 (1 year 10 months)

Maintained detailed quality and production records to support compliance documentation and internal reporting. Coordinated approvals and release processes for finished goods with accurate record keeping.

Compliance Documentation Finished Goods Release Coordination Record keeping

Administrative Assistant

Federal Medical Center, Makurdi

Jun 2019 - May 2020 (11 months)

Provided administrative support to the training unit by managing documentation, records, and vendor communication for procurement and training supplies. Coordinated supply schedules and maintained organized filing systems for departmental records.

Procurement Coordination

Laboratory Analyst - QC

Ceecom Nigeria Ltd

Sep 2017 - Mar 2019 (1 year 6 months)

Documented and tracked raw materials and finished goods while ensuring accurate records and compliance with distribution standards. Supported quality control processes through maintained tracking and documentation.

Finished Goods Documentation