Estephania Delgado

I’m a professional in administration and compliance, specializing in risk prevention and anti-money laundering (KYC/EDD). I focus on spotting risk early, strengthening controls, and supporting teams to maintain compliance under real operational pressure.

As a Senior Quality Analyst – Risk & Fraud at IGP WHITE LABEL CASINOS, I use my knowledge of KYC and AML regulations to perform risk assessment and suspicious activity reporting. I evaluate transactions and activity, lead teams, and refine internal fraud detection protocols by integrating advanced analysis tools and conducting thorough reviews of high-risk accounts.

I also build capability through instructional design and learning development—creating corporate training systems, delivering training and onboarding for new employees, and monitoring performance to ensure compliance with quality standards. My work is grounded in continuous improvement and operational excellence, with a strong emphasis on reducing exposure to financial threats.

Previously, as a senior customer support role in international ecommerce at TIENDANUBE, I handled first-level customer support, resolved store issues, and managed international payment control. I contributed to e-commerce management and social networks, delivering specialized recommendations in social media and marketing.