At American Express, I make end-to-end KYC/KYB onboarding decisions for individual and business applicants in the Spanish market. I map beneficial owners across complex ownership structures and assess source of funds and adverse media.
I disposition around 100 applications a day, documenting decisions, meeting service-level targets, and escalating high-risk cases to Compliance and Fraud. I also run periodic file refreshes according to jurisdiction-specific requirements.
Previously at American Express, I investigated around 150 document-based disputes per day and assessed evidence against regulatory and contractual requirements. At GITANO, I served as Assistant Manager for a 50-person team, overseeing daily operations and inventory controls.
