Open to opportunities

Yago Rodriguez

@yagorodriguez

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Senior Fraud Analyst specialized in detection, prevention, and investigations.

Argentina

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What I'm looking for

I am seeking a role where I can lead fraud detection and investigations, build controls and dashboards, collaborate with compliance and cross-functional teams, and continue professional growth toward CFE certification.

I am a senior fraud analyst with extensive experience detecting and preventing financial fraud across payments, account takeover, identity theft, and dispute management. I have built SOPs, dashboards, KPIs and reporting tools to improve real-time monitoring and data-driven decision making.

My background includes multi-market roles at fintech and payments companies where I led investigations, collaborated with compliance and cross-functional teams, and supported migrations and process improvements. I bring strong analytical thinking, structured processes, and proven conflict-resolution skills.

I hold a professional diploma in supply chain & logistics operations and am pursuing my Certified Fraud Examiner (CFE) certification (expected completion end of 2025). I communicate fluently in English, Spanish, and Portuguese and thrive in remote, cross-border team environments.

Experience

Work history, roles, and key accomplishments

Current

Fraud Analyst

Current

Goalsetter

Mar 2022 - Present (3 years 7 months)

Developed and implemented SOPs and fraud detection dashboards, establishing KPIs and reporting tools that improved real-time monitoring and supported data-driven prevention of ATO, identity theft, and unauthorized transactions.

Fraud Detection KPIs SOP Development Case Management Data Analysis Cross Functional Collaboration Reporting

Logistics Consultant

MFM Drugstore

May 2018 - Oct 2022 (4 years 5 months)

Coordinated POS selection, installation and training across 10 stores, maintained POS databases, performed inventory uploads and reports to optimize store operations and product rollout.

Inventory Control Database Management Training Performance Testing Reporting Store Implementation

Senior Executive Bank Relations

American Express

Mar 2016 - Mar 2022 (6 years)

Managed end-to-end account services, reconciliations and high-risk transaction analysis, resolving disputes and coordinating with US banks and internal compliance units to mitigate fraud and ensure operational continuity.

Fraud Analysis Account Reconciliation Dispute Resolution Risk Assessment Stakeholder Management Compliance Operations Record keeping Customer Support

Fraud Analyst

Game Account Network

Jan 2013 - Feb 2015 (2 years 1 month)

Investigated transactions and operational processes to identify fraud vectors, optimized workflows to prevent fraudulent activity, and handled client communications and account maintenance.

Fraud Prevention Client Services Research Communication Process Improvement

Customer Service Representative

PayPal

Jan 2011 - Mar 2014 (3 years 2 months)

Provided high-quality customer support for billing and payment issues, handled disputes per company standards, and maintained deep product knowledge to resolve inquiries effectively.

Customer Support Billing Disputes Communication Product Knowledge

Customer Service Representative

MLB Ltd

May 2009 - Dec 2010 (1 year 7 months)

Owned customer issues end-to-end, provided bilingual support, and escalated complex cases to appropriate channels to ensure timely resolution and customer satisfaction.

Bilingual Support Customer Ownership Customer Escalation Phone Support Active Listening Problem Solving

Education

Degrees, certifications, and relevant coursework

Association of Certified Fraud Examiners

Certified Fraud Examiner (CFE), Fraud Examination and Prevention

Pursuing Certified Fraud Examiner (CFE) certification with expected completion by end of 2025 to validate expertise in fraud detection, investigation, and prevention.