Open to opportunities

Natalhi Miranda

@natalhimiranda

I improve customer support operations through workflow optimization, moderation, team leadership, and data-driven service improvements.

Dominican Republic

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What I'm looking for

I'm looking for a customer experience or operations role where I can improve workflows, support team performance, use data to identify trends, and help automate processes.

I've supported high-volume customer experiences at Outplex Call Center and Hire Horatio through chat, email, and ticketing systems. I combine customer support with content moderation, negative-trend analysis, product knowledge, and data management to improve service quality.

As a Case Assembler Team Leader at Lisinski Law Firm, I led and trained a team, managed case workflows, and introduced best practices. I focus on identifying automation opportunities, improving efficiency, and helping teams meet performance goals.