Estee Taylor

I support American insurance clients at Remote Insurance Team, handling policy queries, new business applications, renewals, payments, policy changes, and documentation across phone, email, text, and online chat. I work closely with internal teams and carriers to resolve issues quickly while maintaining accurate, compliant customer records.

Previously, I managed branch operations and funeral-policy claims at Kouga Funerals, supported life-insurance applications and underwriting at Brightrock Life, and built hands-on experience in administration, reception, merchandising, cash handling, stock control, and customer engagement. I bring a customer-first mindset, careful quality assurance, and clear communication to helping people navigate complex processes.