At B&H Photo Video, I coordinate operations for the B2B organization, helping account managers prioritize requests and resolve escalations. I also prepare quarterly earnings and customer-success reports that turn operational data into clear summaries and actionable insights.
As B2B e-Commerce Manager, I managed delivery and maintenance of more than 350 customized customer portals and served as the primary technology liaison for major clients, including Disney, Meta, Watchtower, and NBC. I created customer education and marketing initiatives that increased online B2B sales by 45%.
Earlier at B&H Photo Video, I directed e-commerce projects from planning through launch and supervised accounts receivable teams. I designed an order-review process that improved collections performance and reduced payments aged 90+ days by $4 million within six months.
