Open to opportunities

Madison Perkins

@madisonperkins

Message

Aspiring data analyst transitioning from senior technical support.

Mexico

Message

What I'm looking for

I am seeking a data-focused role where I can apply Python, SQL, and visualization skills in a supportive company that values growth, mentorship, and collaborative problem-solving.

I am a results-driven professional with an Associate’s Degree in Science and multiple data analytics certifications, including the IBM Data Analysis Specialization. I bring strong communication, leadership, and technical support experience, having advanced to senior roles by supporting peers while maintaining high individual performance.

I have hands-on experience with data visualization, dashboard development, SQL, Python, and Excel, and I thrive in both independent and collaborative environments. I am eager to leverage my analytical skills and technical background to deliver meaningful business insights in a supportive, growth-focused company.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Support Advisor

Current

Conduent Inc

Nov 2022 - Present (2 years 10 months)

Delivered technical support for multiple operating systems and enterprise clients, handling escalations and meeting SLAs while leveraging data to resolve complex issues and improve support outcomes.

Technical Support Customer Service Data Analysis SQL Python Excel Dashboard Development Troubleshooting

Inventory Assistant

Fastenal

Aug 2022 - Nov 2022 (3 months)

Reconciled inventory transactions and analyzed inventory accounting, resolving discrepancies between stores and distribution centers to ensure accurate cost of goods accounting.

Inventory Accounting Data Analysis Communication Problem Solving Reporting

Front of House Manager

Chick-fil-A

Aug 2021 - Aug 2022 (1 year)

Managed a team of 10+ staff, oversaw daily shift operations and cash handling, enforced food safety standards, and ensured high-quality guest experiences.

Team Leadership Customer Service Food Safety Operations Training

Customer Service Advocate I

Conduent Inc

Aug 2019 - Feb 2021 (1 year 6 months)

Handled inbound/outbound call center activities for client accounts, updated customer databases, escalated complex issues, and adhered to SLAs to maintain service quality.

Call Center Support Customer Service Escalation Management SLA Communication

Education

Degrees, certifications, and relevant coursework

Wallace Community College - Sparks Campus

Associate of Science, Science

2017 - 2020

Grade: 3.5 GPA

Activities and societies: Member of Phi Beta Kappa Honor Society; Member of TRiO; Dean's List (Dec 2018, May 2019); former SGA member

Associate of Science degree completed with a 3.5 GPA and multiple semester honors, including Dean's List and Phi Beta Kappa membership.

IBM (Coursera)

Professional Certificate, Data Analysis

2017 - 2020

Activities and societies: Courses: Introduction to Data Analytics; Excel Basics for Data Analysis; Data Visualization and Dashboards with Excel and Cognos; Python for Data Science; Python Project for Data Science; Databases and SQL for Data Science; Data Visualization with Python; Data Analysis with Python

Completed IBM Data Analysis Specialization courses covering Excel, Python, SQL, and data visualization tools.