Open to opportunities

Esteban Mora

@estebanmora

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Systems Engineer specializing in IT support, networking, and operations optimization.

Costa Rica

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What I'm looking for

I am seeking a hands-on IT or operations role where I can apply networking and support skills, improve processes with automation and AI, and contribute to a customer-focused, growth-oriented team.

I am a Systems Engineer with hands-on experience in IT support, networking, and business operations, fluent in Spanish and professionally proficient in English. I have a track record of troubleshooting hardware, software, and connectivity issues, supporting POS systems, and coordinating vendor relationships while improving workflows through digital tools and automation.

In operational roles I led inventory, sales, and staff coordination, implemented digital stock control and AI-based billing tools, and managed digital marketing and online presence. I perform effectively in high-demand customer-facing environments, and I bring international work experience and a practical focus on process optimization and reliable technical support.

Experience

Work history, roles, and key accomplishments

Current

IT & Business Operations Coordinator

Current

Estación de Servicio El Cruce

Apr 2022 - Present (3 years 11 months)

Supported POS, networking, and office IT systems while troubleshooting hardware/software and coordinating vendor maintenance; implemented digital tools and AI-based billing workflows to optimize operational processes and online presence.

IT Support DNS DHCP Microsoft 365 Ticketing Systems Process Automation Digital Marketing

General Manager & Operations Administrator

Repuestos Melvin

Jan 2018 - Aug 2021 (3 years 7 months)

Managed full business operations including sales, inventory and staff supervision; implemented digital stock control and operational improvements while overseeing vendor billing, payment processing, and POS technical support.

Operations Management POS Support Vendor Management Billing Staff Supervision Process Optimization Customer Service

Education

Degrees, certifications, and relevant coursework

Universidad Fidélitas

Bachelor's Degree in Systems Engineering, Systems Engineering

Completed a Bachelor's Degree in Systems Engineering with coursework and practical training in systems design, networking fundamentals, and IT support.