Esseddik Alaouimodar

I am a customer-focused remote support professional with hands-on experience in live content moderation and chat-based customer communication. I consistently apply policy-based decision-making to maintain platform safety and user trust.

At Majorel I reviewed text, images, videos, ads, and live streams for Facebook and Instagram, maintaining a 95–98% quality score by following escalation procedures and using internal tools like SRT and Quality Dashboard.

I handled high-volume, time-sensitive text interactions involving sensitive cases such as violence, threats, self-harm, and terrorism with professionalism, empathy, and accuracy. I also entered and verified data to ensure reliable reporting and performance tracking.

Outside moderation, I coordinated event logistics and supported over 200 participants at a major Moroccan anime and gaming festival, managing tournaments and delivering positive customer service under pressure.