Errol Banks

Performed routine and preventive maintenance and repair of computers. Negotiated with vendor to purchase replacement hardware and software products and sought advice to resolve more complex issues. Provided user training and support by creating and presenting materials, webinars and wikis.

Determined appropriate corrections by assessing Software and Hardware issues. Troubleshot computer malfunctions by disassembling computer systems to find resolutions. Assisted in streamlining repair processes by documenting each repair to facilitate technical support actions in the future. Monitored the functioning of the system and tested the different areas of operations by entering commands int

Incorporated progressive teaching methods to instruct a class of 40 students, which resulted in an improvement in standardized test scores. Held sessions with fellow educators to collaborate and share information with the objective of improving student success. Created unique lesson plans to engage different student levels.

Developed the school website alongside an e-Learning platform to teach their learners online. Trained the school educators to utilize the full capabilities of the e-Learning platform.

Responsible for all the graphic design. Designed the club flyers, QR Codes for e-menu.

Developed the Company Website. Responsible for all Graphic design and Software needs. Installed software updates, firewalls, and virus protection on servers to prevent threats and computer crashes. Assisted client stakeholders by collaborating with support team to explain, troubleshoot, and resolve emergent technical issues.

Trained 500 Educators on how they can utilize e-learning. Advanced Word, Excel and Power Point. Video and Screen Recording to later present on a projector.