Ernestine Cynthia Nke Ntsah

Coordinated day-to-day administrative workflows including scheduling, appointments, and communications, maintaining accurate documentation and ensuring reliable request follow-ups to keep operations predictable and compliant.

Planned and supported end-to-end delivery of internal trainings, applied Lean/Agile and A3 problem solving to improve training workflows, and prepared trackers and documentation to increase transparency and execution reliability.

Processed high-volume e-commerce returns (up to 100/day), maintained handling accuracy, supported supply-chain routines, and flagged exceptions to contribute to a stable daily logistics flow.

Supported office administration and logistics tasks including goods receipt, filing, and basic bookkeeping, keeping records structured to reduce follow-ups and enable smoother coordination.

Performed quality and safety checks on tyres and rims, documented findings and escalated deviations to support compliance and stable production standards.

Supported PC hardware rollouts and coordinated a team of 10 during deployments, executing swaps, tracking status, and maintaining coordination to ensure timely completion.

MSc International Economics and Management focused on analytical thinking and structured decision-making for business and operational contexts.

Lean White Belt certification covering practical Lean principles and customer-value thinking.

A3 Structured Problem Solving certification practicing structured problem framing, root-cause analysis, and action planning.

Pre-Master program in International Economics and Management consolidating academic foundations for Master-level coursework.

Bachelor of Science in Business Administration focusing on business fundamentals relevant to operations, organisation, and management.

Secondary education culminating in A-levels, developing learning discipline and language confidence in an international context.