Ermin Luis Diaz

Provides wing-level support as part of a Mission Assurance Cyber Coordination Element (MACCE) defensive cyber team. Applies Functional Mission Analysis-Cyber (FMA-C) strategies to identify vulnerabilities and develop defensive plans, while utilizing classified and unclassified networks to distribute mission-critical information.

Provided specialized IT customer service and technical desktop support for SOCCENT personnel. Managed user accounts, mailboxes, and distribution lists in Active Directory and Microsoft Exchange, and diagnosed workstation, network, and software faults under tight mission timelines.

Conducted continuous network activity and event monitoring for CENTCOM to ensure high availability and rapid incident response. Provisioned, maintained, and audited user accounts and access permissions across Active Directory, DEPO, and secure platforms, while delivering tier-2/3 technical support and managing ticketing workflows to meet SLAs.

Supervised network activity and system health for Central Command to preemptively identify and mitigate anomalies. Managed lifecycle user access in Active Directory and DEPO, enforced least-privilege policies, and provided remote and on-site support while spearheading service ticket queues.

Provided specialized IT customer service and technical desktop support for SOCCENT personnel. Managed user accounts, mailboxes, and distribution lists in Active Directory and Microsoft Exchange, and diagnosed workstation, network, and software faults under tight mission timelines.

Provided 24/7/365 global IT service desk and infrastructure support for USBICES users worldwide. Administered user directories in Active Directory, DIMES, and proprietary defense systems, and tracked incidents using Support Web ticketing platforms.

Administered comprehensive technical support for a global government entity, ensuring seamless international operational continuity. Controlled user profiles and group policies in Active Directory, provided failover support, and managed incident resolution workflows using the NETS ticketing system.

Monitored global communications circuits for US Embassies in South America and maintained situational awareness with SOUTHCOM leadership. Managed over 1,000 Active Directory accounts, audited security logs, resolved incidents via Remedy and HEAT, and supervised VTC operations while leading a fiber optic infrastructure upgrade.

Managed high-volume data log processing for incoming IBM international supply chain shipments through U.S. Customs. Acted as file auditor ensuring zero non-compliance marks on international logistics documentation.

Delivered remote phone-based technical support troubleshooting hardware and POS software for 62 retail storefronts across 12 states.

Served honorably as a multi-disciplined Network Administrator, Help Desk Technician, and Web Administrator. Maintained accountability for secure encryption materials as a COMSEC Accountant and monitored million-dollar technology assets as an Equipment Custodian.

Graduated in 2008 with a focus on Human Resource Management.

Graduated in 2002 with a focus on Information Systems.