I am looking for a remote role where I can use my bilingual English-Spanish communication and customer service skills while developing professionally in customer support, virtual assistance, or administrative support. I am especially interested in working with an international team where I can contribute through strong communication, organization, and problem solving.
EC
Open to opportunities
Erika Cuellar
@erikacuellar
Bilingual English-Spanish professional with customer service experience, seeking remote customer support and administrative opportunities.
ColombiaWhat I'm looking for
I am a bilingual English-Spanish professional with customer service experience. My background includes customer-facing roles in retail and hospitality, as well as two years of international experience in the United States through a cultural exchange program.
Through these experiences, I developed strong communication, organization, problem solving, time management, and interpersonal skills. I am comfortable communicating with people from different backgrounds, managing responsibilities independently, scheduling and coordinating daily activities, and working in fast-paced environments.
I am proficient in Microsoft Office and Excel and comfortable using Google workspace, email, online communication tools and learning new digital platforms. I am a native Spanish speaker with strong English proficiency, supported by an IELTS Academic overall band score of 6.5 including 7.0 in speaking and listening.
I am currently seeking more remote opportunities in customer service, customer support, virtual assistance, and administrative support where I can apply my bilingual communication skills, reliability, adaptability and international experience while growing professionally.
Experience
Work history, roles, and key accomplishments
Au pair
Agent Au pair
Aug 2022 - Aug 2024 (2 years)
Provided full-time childcare and household support as part of a two year cultural exchange program in the United States. Managed daily schedules, appointments, activities, transportation, and changing priorities while maintaining clear communication skills while working independently in an English-speaking environment.
Provided friendly and efficient customer service in a fast-paced restaurant environment. Assisted customers with orders, questions and requests to ensure a positive dining experience. Coordinated with kitchen and front-of-house staff to provide timely service and resolve customer needs. Developed strong communication, multitasking, teamwork, and problem solving skills while working under pressure.
Seasonal assistant
Arturo calle
Dec 2019 - Jan 2020 (1 month)
Assisted customers with product selection and general inquiries during busy holiday sales season. Maintained organized product displays and helped ensure merchandise was properly presented. Collaborated with team members to support customers and daily store operations.
Education
Degrees, certifications, and relevant coursework
American School Way
English Language
2015 - 2021
Completed English language studies and obtained a C1 English certificate in 2021
Institucion Educativa Monseñor Agustin Gutierrez
High School Diploma
2011 - 2016
Graduted from High School obtaining the Bachiller Academico Diploma
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
ColombiaAuthorized to work in
Salary expectations
18k-30k USD
Social media
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