Erika User

Provide payroll audit, SOP design, and process optimization for multi-brand clients, reducing manual workload and standardizing payroll workflows across operations servicing tens of thousands of employees.

Led ADP payroll and time & attendance implementation and Workday integration for multinational clients, standardized payroll policies, and managed monthly payroll processing and tax filings to ensure full compliance.

Advised on Brazilian payroll regulations and parametrized global payroll system for a pharmaceutical client of 1,200 employees, ensuring statutory compliance and supporting system rollout.

Managed HR and administrative operations for a financial services firm, leading a 10-person back-office and 20 indirect sales staff while overseeing payroll, recruitment, and performance management.

Managed payroll and timekeeping software implementations for national and multinational clients up to 1,000 employees, including requirements gathering, configuration, and client training.

Provided labor and social security consulting for national and multinational clients, managing outsourced employee lifecycle activities including payroll, benefits, taxes, and compliance.

Managed HR functions for a call center, overseeing recruitment, payroll, employee relations, and benefits to support operational needs and workforce stability.

Processed payroll and time & attendance for 2,000 employees across 18 units, ensuring accuracy and compliance while supporting performance management and HR reporting.

Coordinated a small HR team and managed HR operations for multiple client companies, delivering payroll and personnel services across outsourced portfolios.

Led payroll operations within an accounting firm, managing payroll processing and client deliverables to ensure timely and compliant payroll services.

Coordinated payroll activities for accounting firm clients, overseeing calculations, statutory filings, and payroll-related client communications.

Currently studying an MBA in Artificial Intelligence to expand technical and strategic expertise in AI applications for HR and payroll processes.

Completed studies in Dublin to improve English language proficiency and business communication skills.

Completed a post-graduation specialization in Labor Law and Labor Lawsuit focused on Brazilian labor legislation and dispute resolution.

Completed technical training in Accountancy with focus on accounting principles relevant to payroll and tax compliance.

Earned an associate degree in Human Resources Management covering recruitment, payroll fundamentals, and HR operations.