ERIC User

I’m a Freight VA with 13+ years of IT & logistics support experience, built around inventory analytics, shipment tracking, carrier coordination, and importer operations. After completing a 30-day Freight VA training, I sharpened my load planning, rate negotiation, and TMS navigation to deliver “US hours, US systems, US results.” I’m ISO 9001:2015 certified, and I’ve used Excel and databases to reduce order delays by 30% and cut misorders by 40% while improving logistics visibility.

In my current role, I develop web tools that track order fulfillment and sync with inventory databases, strengthening logistics visibility for warehouse and dispatch teams. I also integrate third-party APIs for shipping status and customer notifications, and I optimize internal dashboards to keep operations moving with clearer, faster decision-making.

Previously, as an IT Team Leader for multi-branch systems support, I led an 8-member team and maintained 99.9% uptime for online platforms, while creating SOPs for incident response and system checks. Earlier, in inventory and logistics support roles, I reconciled daily inventory databases, generated stock- and supply-chain reports, built Excel tracking tools for delay detection, and coordinated urgently with warehouse and procurement—reducing order fulfillment time by 25% and improving stock accuracy.