Annette Williams

QA Analyst software tester. With a proven track record of end-to-end regression testing, from ideation to launch and Agile iteration. Excelling at communicating complex ideas to both technical and non-technical peers, approaching all issues and concerns with high empathy and genuine intelligence. taking the initiative to ensure an agile experience, paying close attention to details. Extensive experience in performing manual and automated testing across multiple platforms, identifying bugs, and creating test cases. Skilled in team building and excellent communication skills, along with Proficiency in SQL and Python, with API testing through Postman. As a self-starter with Agile experience through Jira, confluence, and SalesForce. I have successfully mastered the functional testing process of four teams. While demonstrating leadership skills as a team leader and having experience in end-to-end regression testing.

In my most recent role as a QA analyst at NorthWestern Mutual via GalaxE Solutions, I collaborated with the DevOps, leads, .com, and product teams. Participated as well as periodically facilitated daily stand-ups along with sprint planning and refinement meetings. Created test plans and conducted end-to-end manual regression testing, along with SQL production testing. I have practical knowledge of Jira, SharePoint, Salesforce Marketing Cloud, Microsoft CRM, and CMS applications. I also performed lead generation automation and mentored QA analysts.

Prior to that, I gained experience as an IT technical support specialist intern at Strattec, where I re-imaged desktop laptops, installed applications, and provided technical support. I also interned as an IT computer support specialist at NewLine Education, where I maintained inventory and troubleshooted network issues. Additionally, I worked as a summer youth computer technology educational assistant at Greater New Birth Church, where I assisted in teaching Google apps to high school interns and facilitated project-based activities.