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Loïc NZEYIMANA

@locnzeyimana

Bilingual marketing graduate eager to tackle new challenges.

Burundi
Message

What I'm looking for

I am looking for a dynamic role that challenges my skills and fosters growth.

I am a bilingual Bachelor of Commerce in Marketing graduate from International Leadership University, currently based in Burundi. My education has equipped me with a solid foundation in marketing principles, and I am passionate about applying my knowledge in real-world scenarios. I thrive in environments that challenge me to grow and achieve high standards.

In my recent role as a Customer Service Representative at Lumitel Burundi, I honed my communication skills by assisting customers with their needs, both over the phone and in person. Prior to that, I served as a Sales Manager at Mega SSD Gashikanwa, where I engaged with key customers to promote new products. These experiences have not only enhanced my customer service abilities but also deepened my understanding of sales dynamics in the telecommunications and beverage industries.

Experience

Work history, roles, and key accomplishments

LB

Customer Service Representative

Lumitel Burundi

Jan 2023 - Mar 2025 (2 years 2 months)

Provided comprehensive customer support via phone and in-person interactions, addressing inquiries and resolving issues for a major telecommunications company. Assisted customers with various service needs, ensuring high levels of satisfaction.

MC

Sales Manager

Mega SSD Gashikanwa Company

Jan 2021 - Dec 2022 (1 year 11 months)

Managed key customer relationships for a direct sales company specializing in Brarudi Brewery Lemonades. Engaged with clients through calls and physical meetings to introduce new products and maintain strong business connections.

Education

Degrees, certifications, and relevant coursework

II

International Leadership University (ILU)

Bachelor of Commerce, Marketing

Currently pursuing a Bachelor of Commerce in Marketing. The program focuses on developing skills in marketing strategies and business management.

NS

NU-Vision High School

Cambridge IGCSE, AS & A Level, General Studies

Completed studies under the Cambridge system, earning certifications in Cambridge IGCSE and Cambridge AS&A level. This provided a strong foundation in various academic subjects.

Tech stack

Software and tools used professionally

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Loïc NZEYIMANA - Customer Service Representative - Lumitel Burundi | Himalayas