Erick Pierre-lys

At DoorDash México, I deliver customer support in English and Spanish through chat, phone, and email. I resolve customer issues while meeting service quality and performance expectations in a fully remote environment.

I also support new-hire training and help coworkers reach team performance metrics through collaboration and knowledge sharing. I was recognized as a top performer while working independently on a remote team.

At TELAT on the Carvana Campaign, I supported customers through vehicle sales, order tracking, and post-sale follow-up. I also identified cross-selling opportunities and assisted with sales coordination, documentation, and verification.

Earlier, I delivered bilingual customer service for a credit card company at Call Center Services International Mexico on the Center One Campaign, including collection calls involving sensitive customer information. In hospitality at Little Sama / Sama Sama, I provided personalized service while managing POS, orders, and inventory.