Ibarra Jimenenz Hector Julian
@ibarrajimenenzhector
I deliver white-glove VIP support, resolve complex escalations, and protect customer loyalty.
MexicoWhat I'm looking for
At DoorDash, I provide white-glove support to premium consumers, handling complex billing disputes, high-value refunds, and real-time order exceptions.
I coordinate with couriers to troubleshoot live deliveries, recover high-risk accounts through empathetic communication, and consistently exceed SLA targets for AHT and CSAT.
Previously at American Express, I supported Platinum customers through case management, online-order assistance, data-driven performance monitoring, and cross-functional CX initiatives.
Experience
Work history, roles, and key accomplishments
Delivered white-glove support to premium consumers, managed complex billing disputes and real-time order exceptions, and coordinated with couriers to ensure timely deliveries. Consistently exceeded SLA targets including AHT and CSAT scores.
Customer Service Representative - Platinum Servicing
Aug 2022 - Oct 2024 (2 years 2 months)
Participated in cross-functional initiatives to enhance operations and customer satisfaction, maintained detailed records of customer interactions, and used data analytics to monitor performance trends. Assisted customers with website navigation and online orders.
Provided safe and efficient transportation to passengers, maintaining a 4.8+ star rating. Delivered exceptional customer service and addressed rider inquiries.
Education
Degrees, certifications, and relevant coursework
La Salle Gracia Barcelona
DAP (Desarrollo de Aplicaciones Web), Web Development
2019 - 2022
Completed a DAP (Desarrollo de Aplicaciones Web) program from 2019 to 2022.
ESERP Barcelona
Marketing and Public Relations, Marketing and Public Relations
2018 - 2019
Studied Marketing and Public Relations from 2018 to 2019.
Colegio de Bachilleres
High School, General Studies
Completed high school education.
ICIC CDMX
Technical Career in Automotive Mechanics, Automotive Mechanics
2017 - 2018
Completed a Technical Career in Automotive Mechanics from 2017 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Interested in hiring Ibarra Jimenenz?
You can contact Ibarra Jimenenz and 90k+ other talented remote workers on Himalayas.
Message Ibarra JimenenzGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
