Erick Muinuki

Developed and implemented comprehensive revenue management strategies for Plan Hotels' properties including Diamond Mapenzi, Sandies Baobab, and Nungwi Inn Cottage. Utilized data analysis and market insights to optimize pricing, inventory allocation, and distribution channels, resulting in increased revenue and profitability.

Successfully managed the seamless transition of the Central Reservation System (CRS) from Eres to Siteminder, ensuring a streamlined and efficient transfer. Efficiently oversaw four properties, skillfully handling online direct bookings via diverse platforms like Booking.com and Expedia using SiteMinder management. Devised and implemented effective revenue strategies to improve performance metrics

Played a key role in facilitating the seamless transition of the Central Reservation System, orchestrating the migration from Hotelogix to RoomRaccoon. Facilitated the listing of 22 properties on prominent hospitality platforms including Booking.com, Airbnb, Expedia, VRBO, Tripitaca, Ctrip, Make My Trip, and Hyperguest. Implemented dynamic pricing strategies that led to a 15% increase in overall r

Conducted comprehensive training for front office, reservation, and sales teams, ensuring strict adherence to regulations and the delivery of top-tier service at Sarova Hotel Kigali and Isimbi Hotel Kigali. Provided valuable feedback to enhance overall performance and maintained rigorous regulatory compliance, fostering a culture of excellence.

Developed and implemented effective pricing strategies and revenue forecasts to optimize profitability and occupancy rates. Collaborated closely with the sales teams, reception desk employees, and the hotel general manager to devise and execute promotional activities and comprehensive business plans. Efficiently managed room bookings, consistently reviewing room inventory to ensure maximum occupan

Demonstrated strong leadership abilities by overseeing the reservations team, fostering a culture of professionalism and excellence in customer service, leading to recognition as the employee of the month. Implemented effective strategies that significantly increased room reservations, contributing to substantial revenue growth, particularly following a challenging period after a terror attack, re

Managed event coordination and ensured successful execution within allocated budgets. Worked closely with the group event coordinator to ensure smooth event operations. Fostered collaboration with the banqueting team to optimize revenue and effectively utilize meeting spaces. Contributed to maintaining a high standard of service delivery during various events.

Enhanced revenue streams through strategic management of room and guest services, leading to increased average daily rate and RevPAR. Forecasted and budgeted room revenue and additional charges on a yearly, monthly, and weekly basis. Implemented effective yield controls in the Property Management System (PMS) based on demand forecasts. Ensured consistent pricing and inventory maintenance across al