Open to opportunities

Ericka Delatte

@erickadelatte

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Sales and customer service professional with healthcare and store-management experience.

United States

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What I'm looking for

I’m looking for a role where I can grow through learning while using strong customer service, sales, and leadership. I want responsibility across reporting, cash handling, scheduling, and people support—bringing dependable service in both retail and healthcare.

I’m a customer-focused sales and service professional who brings strong communication, computer skills, and hands-on reliability across retail and the medical field. I’m seeking an opportunity where I can keep adding to my career portfolio through continuous learning and dependable performance.

In medical settings, I’ve worked as a Patient Access Representative, where I registered patients in the Emergency Room, ran reports, collected co-pay and bills, updated patient charts, and handled phone and switchboard duties. I bring a careful, organized approach to patient support and documentation.

Across retail roles, I’ve grown from cashier/host and night auditing into supervisor and leadership responsibilities, including handling cash registers and safe/bank paperwork, processing payroll and timekeeping, completing e-forms and work orders, creating schedules, and managing store reports. I also bring safety credentials (CPR/AED/First Aid/BLS) and a background in reducing issues by walking the sales floor and keeping shrink percentage low.

Experience

Work history, roles, and key accomplishments

Current

Sales Associate

Current

Walmart

Dec 2020 - Present (5 years 6 months)

Answered the department phone and assisted customers while operating the register and checking out shoppers. Pulled freight from receiving/bins/storage trailers, scanned items, stocked merchandise, coordinated propane order intake, and maintained department cleanliness and organization.

Customer Service Freight Pulling Propane Order Intake Department Cleaning Box Bailer Support

Retail Associate & Manager

Stage

Mar 2018 - Sep 2020 (2 years 6 months)

Advanced from Sales Associate to Store Manager, assisting customers, tagging and merchandising products, and operating cash registers. Managed safe and bank paperwork, store reports and e-forms, processed freight inbound and outbound, created schedules, and handled payroll/timekeeping.

Retail Sales Customer Service Merchandising Cash Register Safe & Bank Paperwork Payroll Scheduling

Night Auditor

Days Inn

Jul 2015 - Feb 2016 (7 months)

Answered phone calls and the switchboard, handled guest check-in and check-out, and processed cash payments. Ran reports, maintained cleanliness in the lobby, stocked supplies, and prepared breakfast.

Guest Check in Check out Cash Handling Front Desk Support Housekeeping Breakfast Preparation

Patient Access Representative

Lady of the Sea General Hospital

Apr 2014 - May 2015 (1 year 1 month)

Registered patients in the emergency room, ran reports, collected co-pays and bills, and updated patient charts. Answered phone and switchboard while coordinating basic patient access information.

Patient Registration Patient Charting Medical Data Entry

Cashier & Casino Host

Galliano Truck Plaza & Casino

Dec 2012 - Feb 2014 (1 year 2 months)

Managed cash register transactions and ran daily reports while restocking supplies and maintaining cleanliness around the store and casino areas. Waited on customers by providing drinks in a hospitality-focused setting.

Cash Handling Cash Register Customer Service Hospitality Housekeeping