Eric Colon

Consistently met monthly sales goals by matching customers with storage options based on needs, budget, unit size, and availability. Managed inbound sales inquiries and guided prospective customers through the rental process.

Created and broadcast live content on Twitch, maintaining an audience of approximately 100 concurrent viewers. Managed content planning, production, promotion, community interaction, and audience analytics.

Contacted established leads, scheduled appointments, and built relationships with prospective clients. Discussed insurance-related solutions in relation to client needs and managed outreach independently in a remote environment.

Managed delivery routes, timing, and customer communication while providing reliable delivery service.

Assessed customer needs and recommended suitable products and services while working toward sales objectives. Built relationships with local businesses and developed ongoing customer partnerships.

Troubleshot computer-related issues, helped customers identify solutions, and recommended relevant support services.

Consistently met monthly sales goals by identifying customer technology needs and recommending appropriate computer products. Supported product availability through inventory and stocking responsibilities.

Supervised and supported approximately 15 employees, helping maintain daily operating standards. Trained team members on procedures, customer service, and job responsibilities; assumed leadership duties when other store leaders were absent.

Resolved customer concerns, managed store pickup orders, and processed returns and exchanges accurately.

Provided customer service in a fast-paced entertainment setting and supported box office, concessions, and theater operations.

Analyzed network-related data and prepared reports based on information received. Diagnosed network and local computer system issues, applying analytical thinking to identify potential solutions.

Earned a High School Diploma from Abilene High School in May 2012.

Completed the JCAC (Joint Cyber Analysis Course) as a graduate.