Erica Villanueav
@ericavillanueav
Dedicated medical professional with extensive experience in patient coordination.
United StatesWhat I'm looking for
I am a passionate medical professional with a strong background in patient coordination and administrative support within various healthcare settings. My experience spans over a decade, during which I have developed a comprehensive skill set that includes charge capture, patient communication, and team training. I thrive in fast-paced environments and am committed to delivering exceptional care and support to both patients and healthcare providers.
Currently, I serve as a Charge Capture Specialist at Garnet Health Medical Center, where I meticulously review surgical procedures and manage data entry for multiple specialties. My previous roles have equipped me with the ability to handle high-volume communications, coordinate complex treatment plans, and mentor new staff. I take pride in my ability to foster a collaborative atmosphere that enhances patient care and operational efficiency.
With a strong foundation in medical office operations and a commitment to continuous learning, I am eager to contribute my expertise to a reputable medical facility. I hold a CPC Coding Certification and am proficient in various hospital EMR systems, which allows me to adapt quickly to new technologies and processes.
Experience
Work history, roles, and key accomplishments
Charge Capture Specialist – Surgical Services
Garnet Health Medical Center
Dec 2024 - Present (5 months)
Reviewed all surgical procedures across five Operating Rooms, performing data entry for providers and nursing staff. Managed procedure entry for Cath eterization Laboratory, General Surgery, Endocrinology, Ophthalmology, and tracked implant/supply use, Labor and Delivery, and Anesthesia Times.
Oncology Unit Coordinator
Garnet Health Medical Center
Oct 2018 - Present (6 years 7 months)
Coordinated chemotherapy treatments through daily communications with providers, patients, pharmacists, blood bank, insurance companies, and radiation staff. Managed high-volume calls, faxing, scheduling appointments, creating medical charts, and maintaining office inventory.
Patient Coordinator
Mount Sinai Hospital
Apr 2017 - Present (8 years 1 month)
Communicated daily with patients and office staff, triaging calls for fourteen attending providers and sixty residents. Developed a mentoring program, handled insurance verifications, scheduling, messaging, and email communications.
Clerical Associate Level III
Woodhull Hospital
Oct 2015 - Present (9 years 7 months)
Participated in daily huddles with administration, providers, nursing, and patient care associates. Managed patient registration, scheduling, phone/email communication, recalls, insurance verification, and created/obtained medical records for various departments.
Patient Coordinator / Authorization Clerk
Jamaica Hospital
Jan 2014 - Present (11 years 4 months)
Coordinated for Cardiology, Neurology, Pediatric primary care, and Pediatric cardiology/neurology departments. Performed data entry, managed insurance and procedure authorizations for numerous providers, and discharged patients with follow-up appointments.
Receptionist / Medical Assistant
Patients First Family Medical
Oct 2009 - Present (15 years 7 months)
Managed front office duties and assisted providers in various medical specialties, handling high-volume calls, collecting copayments, and scheduling. Triaged patients, performed phlebotomy, EKGs, urinalysis, and assisted with examinations.
Education
Degrees, certifications, and relevant coursework
AAPC
CPC Coding Certification, Medical Coding
Currently pursuing the professional CPC Coding Certification through AAPC. This certification focuses on mastering CPT, ICD-10-CM, and HCPCS Level II coding guidelines, essential for accurate medical billing and documentation.
Sanford Brown Institute
Medical Assistant Diploma, Medical Assisting
Completed a comprehensive Medical Assistant program at Sanford Brown Institute. Acquired essential clinical and administrative skills, including patient triage, phlebotomy, and electronic health record management.
SCSUNY Canton
Associate's Degree, Healthcare Studies
Completed coursework towards an Associate's Degree at SUNY Canton. Focused on foundational subjects relevant to the healthcare field, gaining academic knowledge to support professional development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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