@ericajoyarcilla
Virtual assistant at Joysport Inc Philippines supporting Amazon and Shopify orders, shipment tracking, and customer issues.
PhilippinesAt Joysport Inc Philippines, I tracked Amazon and Shopify shipments using carrier information from FedEx, USPS, Amazon, DHL, XLC, and Royal Mail. I kept customers updated and followed up on delays and delivery concerns.
I supported customers from pre-sales through post-purchase, coordinated returns, refunds, and replacements, and recorded interactions in CRM and ticketing systems. I also provided product troubleshooting guidance and coordinated next steps for order issues.
Work history, roles, and key accomplishments
Joysport Inc Philippines
Provided ecommerce customer support and technical support, tracking shipments and monitoring order status for Amazon and Shopify orders. Handled delivery issues, processed returns and refunds, and managed customer interactions through CRM and ticketing systems.
Degrees, certifications, and relevant coursework
Bachelor of Science, Business Management
2020 - 2024
Bachelor of Science in Business Management with a major in Marketing Management, completed from 2020 to 2024.
High School Diploma, Accounting and Business Management
2018 - 2020
Completed the Accounting and Business Management program from 2018 to 2020.
High School Diploma, General Studies
2014 - 2018
Completed Senior High School education from 2014 to 2018.
Elementary School Diploma, Elementary Education
2008 - 2014
Completed elementary education from 2008 to 2014.
Software and tools used professionally
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