Erica Allison

I’m an Operations Coordinator and Customer Success Specialist who coordinates daily business operations, workforce scheduling, and task assignments to ensure efficient service delivery and customer satisfaction. I administer OnePageCRM to maintain customer records, track communications, organize workflows, and support ongoing client relationships.

As the primary point of contact for customers, employees, and vendors, I resolve issues through phone, email, and digital communication channels while managing inventory levels and vendor relationships to keep services running smoothly. I monitor schedules, project timelines, and service requests while maintaining accurate documentation and record keeping.

I bring a strong administrative foundation from earlier retail experience as a Sales Associate, where I supported daily store operations, maintained accurate sales records, and built positive customer relationships through responsive service. I also hold certifications including OnePageCRM Certification, and I’m motivated by process improvement that increases organization, efficiency, and service quality.