Theresa Coleman

I am an experienced remote operations coordinator with a robust background in virtual customer service, administrative support, and team leadership. My expertise lies in managing inbound and outbound communications, inventory tracking, scheduling, and conflict resolution. I am certified in PCA, HIPAA, and CPR, which enhances my ability to provide reliable and organized support to any remote team.

Throughout my career, I have successfully processed and tracked large volumes of freight as a Remote Logistics Support Specialist at Walmart Distribution Center. I communicated effectively with internal teams to resolve delivery issues while maintaining compliance with safety and logistics protocols. Additionally, as a Personal Care Coordinator, I provided virtual scheduling and wellness check-ins for elderly clients, ensuring their needs were met with the utmost care and privacy.

My role as an Operations Manager at Dollar General allowed me to oversee remote payroll processing, accounts payable/receivable, and office administration. I managed a team of over 13 employees, handling customer service calls and issue resolutions while ensuring smooth operations. I am eager to bring my skills and experience to a new remote opportunity where I can continue to contribute positively to a team.