Theresa Coleman
@theresacoleman
Experienced remote operations coordinator with a strong customer service background.
What I'm looking for
I am an experienced remote operations coordinator with a robust background in virtual customer service, administrative support, and team leadership. My expertise lies in managing inbound and outbound communications, inventory tracking, scheduling, and conflict resolution. I am certified in PCA, HIPAA, and CPR, which enhances my ability to provide reliable and organized support to any remote team.
Throughout my career, I have successfully processed and tracked large volumes of freight as a Remote Logistics Support Specialist at Walmart Distribution Center. I communicated effectively with internal teams to resolve delivery issues while maintaining compliance with safety and logistics protocols. Additionally, as a Personal Care Coordinator, I provided virtual scheduling and wellness check-ins for elderly clients, ensuring their needs were met with the utmost care and privacy.
My role as an Operations Manager at Dollar General allowed me to oversee remote payroll processing, accounts payable/receivable, and office administration. I managed a team of over 13 employees, handling customer service calls and issue resolutions while ensuring smooth operations. I am eager to bring my skills and experience to a new remote opportunity where I can continue to contribute positively to a team.
Experience
Work history, roles, and key accomplishments
Remote Logistics Support Specialist
Walmart Distribution Center
Feb 2022 - Jan 2025 (2 years 11 months)
Processed and tracked large volumes of freight using digital inventory systems. Communicated with internal teams via remote tools to resolve delivery issues.
Personal Care Coordinator
Self-Employed
Jan 2020 - Dec 2022 (2 years 11 months)
Provided virtual scheduling and wellness check-ins for elderly clients. Coordinated deliveries, medication reminders, and household needs.
Operations Manager
Dollar General
Jan 2010 - Dec 2020 (10 years 11 months)
Oversaw remote payroll processing, AP/AR, and office administration. Managed virtual inventory, customer service calls, and HR tasks for 13+ employees.
Education
Degrees, certifications, and relevant coursework
Theresa hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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