Open to opportunities

Eram Fatma

@eramfatma

Message

Business development and data-focused professional driving growth through research and CRM-driven outreach.

United Arab Emirates

Message

What I'm looking for

I seek a role where I can combine business development, CRM-driven sales, and data analysis to drive growth, with collaborative culture and clear growth paths.

I am a results-oriented business development professional with a strong technical foundation in data tools and IT support. I combine market research, lead generation, and CRM management to convert prospects into long-term clients and support operational needs.

My background includes tele-sales, IT support, and customer-facing roles across multiple Dubai-based companies where I improved pipelines, managed customer interactions, and resolved technical issues. I leverage Excel, SQL, and CRM systems to analyze trends and maintain accurate records.

I bring a collaborative, service-first approach and a Master of Science in Computer Science and Engineering, ready to contribute to sales growth, data-driven decision making, and efficient customer operations.

Experience

Work history, roles, and key accomplishments

Business Development Executive

Megh Technologies

Apr 2022 - May 2023 (1 year 1 month)

Conducted market research and competitive analysis to identify new business opportunities, generated and qualified leads through cold calling, email campaigns and networking, and maintained pipeline using CRM tools, contributing to business expansion efforts.

Market Research Lead Generation CRM Cold Calling Email Campaigns Competitor Analysis Pipeline Management Customer Acquisition

Tele Sales Executive

Du Telecommunication

Jan 2021 - Mar 2022 (1 year 2 months)

Initiated sales via phone, listened to customer needs to generate repeat sales, maintained customer records and updated databases, and closed sales by qualifying requirements and tracking call metrics.

Customer Service CRM Lead Qualification Sales Closing Communication

IT Support & Customer Service

Andy Bruce Carpentry and Contracting LLC

Mar 2020 - Oct 2020 (7 months)

Managed front office operations and visitor handling, screened calls and routed messages, supported HR/finance/sales with administrative tasks, and maintained office supplies while delivering front-desk customer service.

Customer Service Call Screening Administrative Support Communication

Technical Support Technician

Cube Innovators Technologies

Oct 2019 - Mar 2020 (5 months)

Installed and configured hardware, software and network devices, performed network troubleshooting and user account setup, generated support tickets and managed IT purchases and media/database updates to maintain service availability.

Software Configuration Asset Management Technical Support