Open to opportunities

Epere Constable

@epereconstable

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Customer-focused support specialist skilled in remote, multi-channel service and accurate record-keeping.

Nigeria

Message

What I'm looking for

I seek remote or hybrid customer support or administrative roles where I can use clear communication, problem-solving, and dependable record-keeping to improve customer experience and team efficiency.

I am a customer-focused professional with hands-on experience delivering phone, email, and chat support in fast-paced and hybrid environments. I consistently resolve issues with clear communication, active listening, and a commitment to first-contact resolution while maintaining meticulous service records.

I have supported operations as an Administrative Officer and Assistant, managing scheduling, documentation, and team communication improvements. I am comfortable working remotely across international business hours, use common digital collaboration tools, and bring dependable time management and confidentiality to every role.

Experience

Work history, roles, and key accomplishments

Administrative Officer

Raph & Ice Autocare Ltd

Jul 2024 - Sep 2025 (1 year 2 months)

Served as primary customer contact for phone and email enquiries, resolving issues efficiently and maintaining detailed records to improve service delivery. Managed appointment scheduling, escalated complex complaints, and supported staff training to enhance customer communication.

Customer Support Phone Support Scheduling CRM Escalations Records Management Team Collaboration Remote Work

Administrative Assistant

Steel Part Driv Academy

Dec 2021 - May 2024 (2 years 5 months)

Provided front-line support to visitors and clients, handled customer inquiries and document preparation, and organized digital and physical records to ensure accurate office operations. Supported scheduling and internal coordination to maintain daily workflows.