Enwongo UdofiaEU
Open to opportunities

Enwongo Udofia

@enwongoudofia

Customer Support

Nigeria

What I'm looking for

I seek a role that offers growth opportunities and values teamwork and innovation.

I am a highly efficient support staff with a proven track record of delivering exceptional administrative and technical support. My expertise lies in managing schedules, coordinating meetings, and conducting thorough research to streamline operations. I possess strong communication skills and technical savvy, enabling me to multitask effectively in fast-paced environments.

During my tenure at ErrandGush Services Nigeria, I successfully organized and managed calendars, appointments, and travel arrangements for clients, resulting in a 32% improvement in data accuracy and reliability. My role involved providing technical support to clients, maintaining a comprehensive database of client information, and ensuring all documents were proofread for accuracy before submission. I am committed to enhancing operational efficiency and delivering high-quality service to clients.

My experience as a Technical Support Intern at C9ine Tech Nigeria further honed my skills in customer support and technical assistance, achieving a 94% customer satisfaction rate. I am passionate about leveraging my skills to contribute positively to a dynamic team and help organizations achieve their goals.

Experience

Work history, roles, and key accomplishments

EN

Virtual Assistant

Errandgush Services Nigeria

Feb 2024 - Mar 2024 (1 month)

Managed calendars, appointments, and travel arrangements for clients while improving data accuracy by 32%. Conducted research for business opportunities and provided technical support to clients. Maintained client databases and proofread documents for accuracy.

CN

Technical Support Intern

C9ine Tech Nigeria

Oct 2023 - Jan 2024 (3 months)

Provided technical assistance via phone and remote access, achieving a 94% customer satisfaction rate. Supported on-site Microsoft Windows and hardware issues, and developed user guides for new products.

UA

Customer Support Executive

United Bank for Africa

Oct 2022 - Oct 2023 (11 months)

Maintained customer accounts and resolved issues promptly, improving customer retention by 9%. Updated knowledge base on products and managed inter-departmental escalations to enhance customer satisfaction.

Education

Degrees, certifications, and relevant coursework

University of Uyo logoUU

University of Uyo

Bachelor of Engineering, Computer Engineering

2020 -

Bachelor’s Degree in Computer Engineering.

Tech stack

Software and tools used professionally

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Enwongo Udofia - Virtual Assistant - Errandgush Services Nigeria | Himalayas