Enwongo Udofia
@enwongoudofia
Customer Support
What I'm looking for
I am a highly efficient support staff with a proven track record of delivering exceptional administrative and technical support. My expertise lies in managing schedules, coordinating meetings, and conducting thorough research to streamline operations. I possess strong communication skills and technical savvy, enabling me to multitask effectively in fast-paced environments.
During my tenure at ErrandGush Services Nigeria, I successfully organized and managed calendars, appointments, and travel arrangements for clients, resulting in a 32% improvement in data accuracy and reliability. My role involved providing technical support to clients, maintaining a comprehensive database of client information, and ensuring all documents were proofread for accuracy before submission. I am committed to enhancing operational efficiency and delivering high-quality service to clients.
My experience as a Technical Support Intern at C9ine Tech Nigeria further honed my skills in customer support and technical assistance, achieving a 94% customer satisfaction rate. I am passionate about leveraging my skills to contribute positively to a dynamic team and help organizations achieve their goals.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Errandgush Services Nigeria
Feb 2024 - Mar 2024 (1 month)
Managed calendars, appointments, and travel arrangements for clients while improving data accuracy by 32%. Conducted research for business opportunities and provided technical support to clients. Maintained client databases and proofread documents for accuracy.
Technical Support Intern
C9ine Tech Nigeria
Oct 2023 - Jan 2024 (3 months)
Provided technical assistance via phone and remote access, achieving a 94% customer satisfaction rate. Supported on-site Microsoft Windows and hardware issues, and developed user guides for new products.
Customer Support Executive
United Bank for Africa
Oct 2022 - Oct 2023 (11 months)
Maintained customer accounts and resolved issues promptly, improving customer retention by 9%. Updated knowledge base on products and managed inter-departmental escalations to enhance customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Uyo
Bachelor of Engineering, Computer Engineering
2020 -
Bachelor’s Degree in Computer Engineering.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Enwongo?
You can contact Enwongo and 90k+ other talented remote workers on Himalayas.
Message EnwongoFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
