Open to opportunities

Enuel mubango

@enuelmubango

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Seasoned hospitality leader delivering luxury guest experiences and operational excellence.

Mozambique

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What I'm looking for

I seek a hospitality role where I can lead guest-experience initiatives, elevate service standards, mentor teams, and contribute to operational excellence in a luxury hotel or resort.

I am a hospitality professional with over 13 years' experience in luxury hotels and resorts, specializing in guest relations, butler service, and hotel operations management. I have a proven track record of delivering exceptional guest experiences, establishing service standards during pre-opening phases, and supervising cross-functional teams to maintain luxury accommodation standards.

I have progressed through roles across reception, F&B, night management, and operations — including Guest Relations Manager and Personal Butler positions — consistently improving satisfaction, optimizing revenue, and coordinating seamless service delivery with internal departments and external partners.

Experience

Work history, roles, and key accomplishments

Guest Relations Manager

Villas do Indico

May 2022 - Jan 2025 (2 years 8 months)

Orchestrated comprehensive guest experiences and managed all guest communications, resolving complaints to maintain high satisfaction and coordinating with internal and external partners to ensure premium service delivery.

Butler Services Guest Relations Complaint Resolution Team Leadership Airport Transfers Service standards

Personal Butler (Pre-opening)

Kisawa Sanctuary

Nov 2020 - Mar 2021 (4 months)

Delivered 5-star personalised butler service and coordinated guest requirements across F&B and activities while contributing to establishing service standards during the pre-opening phase.

Service standards Guest Experience

Reception, Restaurant and Bar Manager

Vilanculos Beach Lodge

Jan 2017 - Dec 2019 (2 years 11 months)

Promoted from reception to manager, implemented service standards, controlled beverage inventory, and optimised revenue through Pixel Point system management.

Inventory Control Revenue Management Staff Training Service standards

Restaurant and Bar Supervisor

Baobab Beach Backpackers

Jan 2016 - Dec 2017 (1 year 11 months)

Supervised F&B service operations and inventory management, achieving monthly revenue targets through strategic planning and team oversight.

F&B Supervision Inventory Management Revenue Targets Customer Service Strategic Planning

Night Manager & Guest Relations Officer

Casa de Capitão Hotel

Jan 2014 - Dec 2015 (1 year 11 months)

Served as Manager on Duty during night shifts, managed interdepartmental operations, and handled guest communications and facility orientations.

Guest Relations Operations Coordination Shift Leadership Facility Orientation

Logistics, Restaurant & Bar Supervisor

Santa Fe Inhambane

Jan 2012 - Dec 2014 (2 years 11 months)

Progressed from driver to supervisor, managed supplier relationships, coordinated guest transport services, and led staff training initiatives.

Logistics Supplier Management Staff Training Operations

Barman and Receptionist

Flamingo Water Lodge

Jan 2011 - Dec 2012 (1 year 11 months)

Managed bar operations and creative cocktail service while handling reservations, check-in/out procedures, and room inspections.

Bar Service Reserving

Procurement Manager

Trasrail Lighting Limited

Identified and vetted cost-effective subcontractors within budget, facilitated communication between international and local stakeholders, and supported project management as translator for the team.