Delfina Mafuiane

Managed customer service operations for the Maersk Finance department, overseeing shipment workflows, vendor accounts, and billing processes. Ensured timely payments to vendors and maintained client communication for shipment tracking and status reporting.

Volunteered as Secretary General, providing translation and interpretation services for the NGO. Assisted in administrative tasks and community outreach.

Handled imports for Nike Global Account, managing shipment documentation, customs clearance, and client communication. Ensured timely updates and billing for shipments while resolving any queries related to billing.

Managed airfreight imports for Nike Global Account, coordinating with forwarders, tracking cargo, and ensuring timely delivery. Responsible for billing and updating clients on shipment status.

Oversaw oceanfreight imports for P&G account, managing documentation, customs processes, and payment arrangements. Ensured compliance with regulations and timely collection of goods.

Provided customer service and support in travel reservations, assisting clients with bookings and inquiries. Ensured high levels of customer satisfaction through effective communication.

Supported recruitment projects by capturing data and assisting in the recruitment process for the Mozambique market. Ensured accurate data entry and reporting.

Provided translation services from English to Portuguese for mining documents, ensuring accuracy and clarity in communication.

Managed front desk operations, providing administrative support and customer service. Handled inquiries and ensured smooth office operations.

Pursued a Theology Diploma, exploring various theological concepts and their applications in community and personal development.

Completed a Bachelor of Social Science Degree focusing on Industrial Psychology and Sociology, gaining insights into human behavior and social systems.