Open to opportunities

Dzeliwe Cumbi

@dzeliwecumbi

I’m a marketing professional blending brand management, digital strategies, and customer experience to grow visibility and impact.

Mozambique

Message

What I'm looking for

I’m looking for a role where I can grow brands through digital strategy, content creation, and brand management—while improving customer experience. I’m immediately available and I enjoy hands-on campaign support powered by consumer insight and clear communication.

I hold a degree in Business and Marketing (Global Marketing) and I specialize in digital marketing, brand management, customer service, and business communication. I’m especially motivated by turning consumer insights into clear branding and campaign execution that feels consistent across every touchpoint.

In my freelance work, I’ve developed branding strategies, supported the creation of branding assets (including logos and promotional materials), and built digital content for small businesses. I also conduct market research to identify trends and consumer needs, then apply that analysis to improve brand positioning and digital presence.

Through real customer-facing and marketing roles in Spain and Hungary, I’ve strengthened my ability to deliver a positive customer experience while supporting campaign work. I’ve helped implement digital marketing campaigns (including content creation for social media), analyzed consumer behaviour, and contributed to marketing reports with a focus on decision-making and measurable results.

I’m a proactive, results-oriented communicator with multicultural experience and strong problem-solving and organisational skills. I bring adaptability, attention to detail, and an analytical mindset—so I can help brands connect with the right audience, communicate clearly, and perform consistently.

Experience

Work history, roles, and key accomplishments

Freelance Consultant

Freelance

Jan 2021 - Jan 2025 (4 years)

Developed branding strategies including visual identity and brand positioning for small businesses. Created digital content, managed social media, and conducted market research to identify consumer needs.

Brand Strategy Visual Identity Positioning Digital Content Creation Social Media Management Market Research

Food Service Assistant

Burger King

Jan 2023 - Jan 2024 (1 year)

Provided customer service in a fast-paced environment by taking orders and answering customer queries. Worked with the team to support efficient service and complied with hygiene and food safety standards.

Customer Service Order Taking Teamwork Food Safety Compliance Client Communication Attention To Detail

Distribution Centre Assistant

Pepco Company

Jan 2022 - Jan 2023 (1 year)

Assisted with organising and stock control in the distribution centre, including processing orders and preparing goods for dispatch. Ensured accuracy of stock records and logistics documentation while collaborating to improve process efficiency.

Inventory Management Stock Control Order Processing Dispatch Preparation Stakeholder Management Process Efficiency

Customer Service Assistant

Scholarship Dreams – Educational Agency

Jan 2025 - Present (1 year 7 months)

Supported scholarship applicants by helping prepare and submit applications to international universities. Provided personalized customer service, answered enquiries, and tracked application progress.

Customer Service Application Support Stakeholder Management Client Communication Progress Monitoring

Marketing Assistant (Intern)

DPoint Group Marketing Agency

Jan 2024 - Present (2 years 7 months)

Assisted with implementing inbound digital marketing campaigns and creating social media content. Conducted market research, supported marketing reporting, and collaborated on creative marketing strategies.

Inbound Marketing Marketing Campaigns Social Media Content Creation Market Research Marketing Reports Creative Strategy

Promotional Hostess

Minibud Airport Shuttle Service

Jan 2021 - Present (5 years 7 months)

Assisted and accompanied passengers while representing the company’s image professionally. Promoted services, provided information on schedules and procedures, and answered enquiries to support passenger needs.

Customer Service Promoting Services Professional communication Brand Representation

Education

Degrees, certifications, and relevant coursework

Budapest Metropolitan University

Bachelor’s Degree in Business and Marketing, Business and Marketing

2021 - 2025

Earned a Bachelor’s Degree in Business and Marketing with a specialisation in Global Marketing. Developed skills in brand management, digital strategies, and customer experience through marketing-focused work.