Looking for a job

Enomfon Etim

@enomfonetim

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Customer Care Officer at Wema Bank Plc who supported ALAT app onboarding and resolved digital banking access issues.

Nigeria

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What I'm looking for

I'm available for remote customer support, customer service, customer experience, and customer-success opportunities worldwide, subject to employer location and work authorization requirements.

At Wema Bank Plc, I responded to customer inquiries about account opening, digital banking, transactions, and other account services. I also assisted with onboarding and troubleshooting on the ALAT digital banking app, helping resolve access and technical issues.

At Hotels.ng, I supported customers with online reservations, bookings, cancellations, and booking changes. I guided customers through the reservation platform and followed up on issues to ensure satisfactory outcomes.

Experience

Work history, roles, and key accomplishments

Customer Care Officer

Wema Bank Plc

Aug 2023 - Mar 2024 (7 months)

Responded to customer inquiries and provided assistance with account services, digital banking, and transactions. Managed high-volume interactions across phone, email, and chat, and collaborated with departments to improve support processes.

Customer Support Customer Service Complaint Resolution Phone Support Email Support Live Chat Customer Onboarding Troubleshooting Account Support Transaction Support Digital Banking ALAT Microsoft Office Google Drive Zoom Slack Microsoft Teams Freshdesk

Customer Support Executive

Hotels.ng

Oct 2017 - Jun 2018 (8 months)

Responded to customer inquiries regarding online reservations, bookings, cancellations, and modifications. Provided support via calls, email, and chat, and guided customers through the reservation platform.