Bridget Ewemade
@bridgetewemade
I build trusted banking customer relationships through fast resolution, onboarding, and tailored financial solutions.
NigeriaWhat I'm looking for
At The Alternative Bank, I supported customers across in-person, phone, email, and digital banking channels, resolving inquiries, complaints, service requests, and disputes while maintaining KYC, regulatory, and confidentiality standards. I built and maintained relationships with 50+ customers daily, recommended relevant banking products, and cross-sold solutions that supported revenue targets.
Previously at Wema Bank Plc, I acquired and onboarded retail and business customers, promoted digital banking adoption, and provided ongoing support to improve satisfaction and retention. I enjoy building trust, improving customer experiences, and collaborating with teams to deliver timely resolutions.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
The Alternative Bank
Nov 2023 - Oct 2024 (11 months)
Delivered exceptional customer service by resolving inquiries, complaints, and service requests while ensuring a seamless banking experience. Built and maintained relationships with 50+ customers daily, cross-selling banking products and ensuring compliance with KYC and regulatory standards.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Arts, Philosophy and Religious Studies
2012 - 2016
Bachelor of Arts in Philosophy and Religious Studies from the University of Benin, completed in 2016.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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