Enoch Adedeji
@enochadedeji
I resolve high-volume customer incidents, bookings, and account requests while improving retention through proactive support.
NigeriaWhat I'm looking for
I'm currently resolving 100+ client inquiries daily for Moniepoint and Nomba through Zendesk, Freshdesk, Intercom, and Zoho Desk. I process account updates, service requests, and technical issues while meeting SLA and KPI targets.
Previously at Right Choice Travel and Tours, I supported customers from travel search through booking, amendments, and incident resolution. I worked directly with suppliers and hotels by phone and email to confirm bookings, resolve disruptions, and maintain accuracy under pressure.
I've also supported customers at AMT Paragon and Co Limited across phone, email, and face-to-face channels. By shifting from reactive troubleshooting to proactive relationship management, I increased client retention by 25%.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Moniepoint and Nomba
Aug 2026 - Present (1 month)
Rapidly resolve over 100 client inquiries daily through CRM systems, processing account updates and technical issues. Increased client retention by 25% through proactive relationship management and consistently met SLA and KPI targets.
Customer Service and Sales Specialist
AMT Paragon and Co Limited
Sep 2024 - Dec 2025 (1 year 3 months)
Provided customer support by phone, email, and face-to-face interaction, resolving complaints and de-escalating difficult situations with professionalism. Maintained accurate records of customer interactions and case resolutions.
Client Relations and Travel Sales Specialist
Right Choice Travel and Tours
Mar 2021 - Aug 2024 (3 years 5 months)
Resolved booking and reservation incidents swiftly and accurately, supporting clients through every stage of the travel booking process. Communicated directly with suppliers to confirm bookings, resolve incidents, and process amendments.
Education
Degrees, certifications, and relevant coursework
University of Ibadan
Bachelor of Arts, Classics
Completed undergraduate study in Classics, with training in classical languages, ancient history, literature, culture, and analytical research.
Polytechnic Ibadan
National Diploma, Mass Communication
Foundation in communication, media practice, reporting, and audience-focused communication.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Skills
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