Eniola Zuri
@eniolazuri
I improve customer retention through empathetic, efficient multichannel support and organized operations.
NigeriaWhat I'm looking for
I deliver customer support and virtual assistance that makes workdays smoother and customers happier. At Lantana Tech Ltd, I provided live chat, phone, and email support, reducing response times by 30% and increasing first-contact resolution by 20%.
At Xgo, I managed 100+ customer inquiries daily and helped maintain an 80% customer satisfaction rate. I resolved account issues with empathy, logged interactions accurately in CRM systems, collaborated with collections, and trained new support hires.
As a freelance Virtual Assistant on Upwork, I support CEOs, business owners, and professionals with calendar and inbox management, client communication, reports, spreadsheets, research, data entry, and file management. I use Google Workspace, Trello, Canva, and Calendly to keep day-to-day operations organized and efficient.
I’m committed to clear communication, thoughtful follow-through, and creating human-centered customer and administrative experiences.
Experience
Work history, roles, and key accomplishments
My Impact Supporting CEOs and Professionals: Boosting Productivity Through Seamless Admin Support
Here’s how I contributed to their success:
➟ Keeping Schedules on Track and Inboxes in Check
I managed busy calendars, organized overflowing inboxes, and coordinated day-to-day tasks for CEOs, small business owners, and professionals. My work helped them stay focused on what mattered most I.e growin
My Impact at Lantana Tech Limited: Elevating Satisfaction Through Multichannel Support
Here’s how I contributed to this mission:
➟ Providing Swift and Efficient Support Across Channels
I delivered multichannel support (live chat, phone, email), reducing response times by 30%. By offering quick and accurate assistance, I helped enhance customer satisfaction and fostered a positive service experie
My Impact at Xgo : Driving Satisfaction and Loyalty Through Proactive Service
Here’s how I contributed to this mission:
➟Delivering Fast, Empathetic Support at Scale
I managed 100+ customer inquiries daily, ensuring timely, professional responses that led to an 80% customer satisfaction rate. My ability to stay calm under pressure helped reduce escalations and maintain a high standard of service
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Arts - BA, English Language and Literary Studies
2022 - 2026
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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