Eniola Idowu

I’m a Customer Service Representative with 2+ years of omnichannel client support across e-mail, phone, and live channels, specializing in complaint resolution and ticket management. I deliver accurate, empathetic, and timely service—achieving a 50% reduction in operational turnaround time while maintaining 100% data accuracy and driving CSAT improvements through de-escalation and first-contact resolution (FCR).

As a Customer Support Lead (Volunteer) with AIESEC, I managed omnichannel communication with 50+ external partners and clients, ensuring prompt ticket resolution and strong customer success across multiple channels. I resolved stakeholder complaints, escalated complex issues to the right teams, and maintained support documentation and escalation logs that supported continuous improvement, including a 50% improvement in partner retention rates through proactive communication.

Previously, as a Pharmacy Support Associate at Jaja Clinic Pharmacy, I reduced pharmacy operational turnaround time by 50% using efficient, accurate data entry workflows and proactive prioritization in a high-volume environment. I also counseled patients on medication dosage, frequency, and side effects, while maintaining 100% accuracy across patient records, purchase logs, and financial transactions—experience that strengthened my attention to detail, high-pressure support delivery, and conflict resolution skills.