Enilyza Magan
@enilyzamagan
I provide tech support and customer service with strong troubleshooting skills.
PhilippinesWhat I'm looking for
I’m a motivated Senior High School graduate with hands-on customer service experience, and I enjoy solving problems through clear communication and fast, accurate support.
As a Tech Support Specialist at Foundever (2025-2026), I resolved 50+ daily HP printer issues via call and achieved 90% first-call resolution for hardware and software troubleshooting.
I document cases in CRM to keep work organized and reduce repeat tickets by 20%, so customers get help once and move forward confidently.
I bring strong time management, adaptability, and reliable support through email and chat, along with solid data entry and Microsoft Office and Google Workspace skills.
Experience
Work history, roles, and key accomplishments
Provided HP printer technical support, resolving 50+ daily issues via calls. Achieved 90% first-call resolution, documented cases in CRM, and reduced repeat tickets by 20% through improved troubleshooting workflows.
Education
Degrees, certifications, and relevant coursework
Arellano University - Plaridel Campus
High School
2024 - 2025
Studied High School at Arellano University - Plaridel Campus in Mandaluyong from 2024 to 2025.
Primary Education
Primary Education
2014 - 2019
Completed Primary Education from 2014 to 2019 (school name not specified in the provided details).
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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