Enida Cjapi
@enidacjapi
I'm a multilingual customer service professional experienced in claims, reservations, and legal support.
SpainWhat I'm looking for
I've supported customers across hospitality, telecommunications, and airline services, handling enquiries, reservations, and claims by phone and email.
At Vodafone and supporting KLM/Air France through TP Albania, I resolved customer issues and used Amadeus for bookings and incident management.
Previously, I worked in customer service at Rivarena Gelateria in Milan, managing orders, cash payments, and the day-to-day order and cleanliness of the establishment.
I also bring four years of in-house legal advisory experience in Tirana, including contract preparation, review, and legal support for company departments. I work well in teams, learn quickly, and provide service in Albanian, Italian, Spanish, and English.
Experience
Work history, roles, and key accomplishments
Freelance Trader
Freelance
Jan 2021 - Present (5 years 9 months)
Operador independiente dedicado al trading, gestionando inversiones y análisis de mercado de forma autónoma.
Customer Care Specialist
KLM / Air France
Jan 2020 - Dec 2021 (1 year 11 months)
Atendió a clientes por teléfono y correo electrónico, gestionó y resolvió reclamaciones, y utilizó el sistema Amadeus para reservas y gestión de incidencias.
Atendió a clientes por teléfono y correo electrónico, gestionó y resolvió reclamaciones, y utilizó el sistema Amadeus para reservas y gestión de incidencias.
Atención al Cliente
Rivareno Gelateria
Jan 2018 - Dec 2019 (1 year 11 months)
Atendió y asesoró a clientes, gestionó pedidos y cobros en caja, y mantuvo el orden y la limpieza del establecimiento.
Asesora Jurídica Interna
Empresa de Marketing
Jan 2014 - Dec 2018 (4 years 11 months)
Proporcionó asesoramiento jurídico interno, elaboró y revisó contratos, y brindó apoyo legal a los distintos departamentos de la empresa.
Education
Degrees, certifications, and relevant coursework
University of Tirana
Bachelor's Degree, Law
2011 - 2014
Pursued a degree in Law at the University of Tirana from 2011 to 2014.
University of Milan
Humanities
Completed one year of studies in Humanities at the University of Milan.
Availability
Location
Spain
AlbaniaSalary expectations
Job categories
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