Open to opportunities

Enhle Williams

@enhlewilliams

Message

I consider myself a productive worker with a solid work ethic who exerts optimal effort.

South Africa

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, with opportunities for growth and development.

I am a productive worker with a solid work ethic, dedicated to completing all tasks to the highest standard. My experience in customer support has equipped me with the skills to assist clients effectively, ensuring their questions and concerns are addressed promptly during the sales process.

Currently, I work at Formax, where I track shipments and assist with quotes, ensuring timely deliveries and handling administrative duties. Previously, I served as a Customer Relation Assistant at Corex, where I managed customer inquiries and collaborated closely with sales representatives to provide excellent service. My background also includes experience as a Credit Assessor at African Bank, where I honed my analytical skills and attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Customer Support

Current

Formax

Jan 2024 - Present (1 year 4 months)

Assist clients with questions or concerns during the sales process, track shipments for timely deliveries, and handle administrative duties for the sales department. Ensure cargo reaches its destination efficiently.

Customer Service Sales Support Problem Solving

Customer Relation Assistant

Corex

Jan 2023 - Jan 2024 (1 year)

Answer incoming calls from customers, process sales orders, issue return authorizations, and resolve product-related inquiries. Collaborate with Sales Representatives to ensure excellent customer service.

Customer Service Sales Orders Communication Skills Team Collaboration

Credit Assessor

African Bank

Jan 2018 - Jan 2022 (3 years 11 months)

Process loan applications, manage correspondence, ensure document integrity, and report on monthly targets. Adhere to policies and procedures while requesting missing documents from customers.

Loan Processing Document Management Reporting Fraud Detection

Education

Degrees, certifications, and relevant coursework

University of Johannesburg

Diploma, Logistics and Supply Chain Management

Completed a Diploma in Logistics and Supply Chain Management, focusing on the principles of logistics, supply chain processes, and effective management strategies.