Looking for a job

Enda Crowley

@endacrowley

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12 years of cust. service/order management/sales/finance admin experience, both B2B and B2C.

Ireland

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What I'm looking for

A role where I can make an impact, in dynamic company that prioritises customer success as a key driver of their bottom line, rather than being an afterthought.

With over 10 years of experience in customer service, order management, sales, and finance administration, both in B2B and B2C contexts, I have developed a comprehensive skill set to excel as a Customer Service Executive.

Throughout my career, I have supported corporate, government, and SMB clients, managing up to 200 accounts at Eir with a revenue of €50 million and handling billing processes of up to €1 million in value at Bord Gais Energy. My track record includes three promotions at Eircom and exceptional performance in billing operations at BGE.

My proficiency extends to various IT tools, including MS Office and Salesforce, and I type at a speed of 64 words per minute. However, my true passion lies in helping people, and I thrive under pressure, consistently delivering excellent customer experiences. as I seek new challenges, I am eager to join a dynamic company that prioritises customer success as a key driver of their bottom line, rather than being an afterthought.

Experience

Billing Administrator

Bord Gais Energy

Mar 2018 - Mar 2019 (1 year)

• Ensure that all designated Commercial customers are invoiced correctly according to contractual deadlines, energy readings, and agreed rates (billing energy clients up to €1 million monthly usage)
• Apply VAT exemption/ rates / credit and rebilling
• Bill audits – managing the monthly validation of every gas and electricity tariff
• Adjust BGE internal accounts and gas trading accounts

Billing Attention To Detail Salesforce Problem Solving Communication

Service Fulfilment Specialist

eir

Jul 2014 - Sep 2016 (2 years 2 months)

• Support Enterprise and Government customers (200 large accounts, generating €50m revenue) helping to enhance the reputation of Eir as preferred telecoms provider to this key segment
• Maximise customer experience, dealing with 40+ inbound calls and emails per day
• Manage domestic and international temporary services projects, including GAA, Electric Picnic, European Football Championships

Customer Service Specialist

eir

May 2006 - Jun 2014 (8 years 1 month)

• Manage service delivery of PSTN, basic rate and Primary rate ISDN, managed data, broadband and fibre, number swaps, business moves, temporary lines and all other relevant telephony products to the Business Account Managed customer segment.
• Resolve complex client issues. Consultatively sell eircom products. Flag churn to management
• Achieve performance metrics (20 cases per day, 30 calls p/d)