Open to opportunities

Emy Alvarenga

@emyalvarenga

Message

Detail-oriented administrative assistant with strong interpersonal and organizational skills.

United States

Message

What I'm looking for

I seek a dynamic role that values organization and communication, with opportunities for professional growth.

I am an experienced administrative assistant currently working at Memorial Sloan Kettering Cancer Center, where I provide vital support in a fast-paced environment. My role involves managing schedules for clinicians and patients, ensuring that all appointments are handled with precision and care. I pride myself on my ability to maintain confidentiality and compliance with HIPAA guidelines, while also effectively communicating with medical staff.

Previously, I worked at the Financial Aid Office at Lehman College, where I streamlined communication processes for applicants and ensured that all records were handled securely and in accordance with regulatory policies. My experience in managing operations at Tartinery NYC further honed my leadership skills, allowing me to develop training workflows and foster a collaborative team culture.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Memorial Sloan Kettering Cancer Center

Jul 2022 - Present (2 years 11 months)

Provided support in a fast-paced, high-volume faculty service, ensuring accurate and timely scheduling for clinicians, pathologists, and patients. Managed appointment changes, patient follow-ups, and staff schedules to maintain optimal coverage and minimize service gaps.

Epic EHR Google Workspace Problem Solving Communication Patient Care Medical Administration Data Entry

Administrative Assistant

Lehman College

Oct 2019 - Present (5 years 8 months)

Supported front-line operations by answering and routing an average of 20 calls per day, processing appointment requests, and triaging issues based on urgency and service criteria. Streamlined communication processes for over 80 applicants seeking financial aid per week, processing payments and assembling applications in compliance with Federal Student Aid and New York State Tuition Assistance Pro

Customer Service Data Entry Regulatory Compliance Communication Payment Processing Microsoft Office Confidentiality Administrative Support Event Coordination

Supervisor Lead

Tartinery Grand Central

Mar 2018 - Present (7 years 3 months)

Managed all staff scheduling, inventory, and daily operations for a 20-person team in a fast-paced, high-demand environment. Onboarded and developed and implemented training workflows for 10+ employees, including 2 new supervisors, fostering a collaborative and high-performing culture.

Inventory Management Training Development Customer Service Conflict Resolution Team Leadership Hospitality Scheduling Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Queens College, CUNY

Bachelor of Arts, Psychology

Completed a Bachelor of Arts in Psychology with a minor in Anthropology. Gained a comprehensive understanding of human behavior and societal structures.