Emmett Sellees
@emmettsellees
Customer-focused retail leader with 10+ years managing stores, teams, budgets, and customer service excellence.
United StatesWhat I'm looking for
I currently serve as a Shift Lead, stepping in when the store manager is absent to ensure daily operations run smoothly. I handle cash and systems start-ups, maintain accurate scanning and pricing, and lead by modeling a positive, distinctive customer experience.
Previously, I worked as a General Manager, leading teams through e-Training and delivering clear expectations for performance, payroll, inventories, price changes, promotional markups, and markdowns. I owned expense management, created and analyzed monthly P&L, resolved customer complaints promptly, and partnered with district leadership and merchandising to meet operational needs.
Earlier as a Store Manager, I focused on recruiting, scheduling, counseling, and building a collaborative environment. I used data reports to improve customer service, production, sales, and inventory, while staying accountable for regulatory compliance, safety, and loss prevention.
Before retail leadership, I served as a Teacher/Counselor, providing supervision, supporting individual and group treatment plans, and documenting progress—work that strengthened my conflict management and coaching approach. I bring the same discipline, accountability, and communication-centered leadership to every team I support.
Experience
Work history, roles, and key accomplishments
Shift Lead
Walgreens
Aug 2023 - Present (2 years 10 months)
Opened and closed the store in the absence of the store manager, completing required systems start-ups, cash handling, and readiness checks for the business day. Modeled customer service, coached team members, and handled register issues including scanning errors, price verification, voids, and price modifications.
General Manager
CrossAmerica Partners
Jul 2015 - Mar 2023 (7 years 8 months)
Led daily store operations and served as a role model for customer service, managing timely completion of reporting for cash, payroll, inventories, price changes, and promotional markups/markdowns. Resolved customer complaints, managed expenses and budgeting, monitored vendor deliveries via PDI, and conducted employee performance reviews while coordinating with district and merchandising leadershi
Built and maintained positive customer and business relationships while recruiting, scheduling, and coaching employees to support team goals. Managed operational data and reporting to improve customer service, production, sales, and inventory, while ensuring compliance with environmental, wages and hour, EEO, OSHA, and tax regulations.
Teacher/Counselor
Pressley Ridge
Feb 2013 - Mar 2014 (1 year 1 month)
Provided direct supervision of youth by implementing and monitoring individual and group treatment plans during program hours to support improved social and interpersonal functioning. Facilitated group and individual problem-solving, collaborated with treatment teams on goal development, completed functional behavioral assessments, and documented treatment processes.
Education
Degrees, certifications, and relevant coursework
Duquesne University
Bachelor of Arts, Communications
Earned a BA in Communications from Duquesne University, completed in 2007.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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