Emma Valdivia

EV

Open to opportunities

Emma Valdivia

@emmavaldivia

Administrative and operations support professional specializing in case coordination, accurate records, and process improvement.

What I'm looking for

I’m looking for an operations- and administrative-support role where I can coordinate workflows, maintain compliant documentation, and use reporting to improve efficiency—while partnering with cross-functional teams to support customers and stakeholders.

I’m an Administrative and Operations Support professional with experience coordinating complex workflows, maintaining accurate records, and managing high-volume documentation. I’ve built a strong track record in customer service, data tracking, and operational efficiency—especially in compliance-driven environments.

Most recently, as a Unification Specialist, I managed 9–12 active cases weekly while maintaining 100% compliance and documentation accuracy. I generated and maintained detailed reports to track performance metrics and identify trends, coordinated with internal departments and external agencies, and ensured timely completion of workflow milestones.

Before that, I supported operations across customer-facing and service roles, including Inventory Monitoring and Record Management. Whether coordinating schedules as a Caregiver or handling transactions as a Cashier, I’m known for attention to detail, problem resolution, and clear stakeholder communication in fast-paced settings.

Experience

Work history, roles, and key accomplishments

TG

Unification Specialist

The Providencia Group

Jan 2024 - Jan 2025 (1 year)

Managed 9–12 active cases weekly while maintaining 100% compliance and documentation accuracy. Coordinated with internal departments and external stakeholders to ensure timely completion of case requirements and resolved escalated issues through proactive communication.

Case Management Compliance Documentation Data Tracking Records Management Workflow Optimization

LI

Cashier

Lowe’s Home Improvement

Jan 2021 - Jan 2022 (1 year)

Processed customer transactions accurately and provided customer support for inquiries and issue resolution in a fast-paced retail environment. Maintained accurate transaction records and was recognized as Cashier of the Month for reliability and customer satisfaction.

Customer Service Transaction Processing Record keeping Accuracy Reliability Communication

OS

Caregiver

Outreach Home Health Services

Jan 2015 - Jan 2021 (6 years)

Coordinated schedules and service updates, communicating between clients and care teams to support ongoing service delivery. Maintained compliant records and delivered attentive, customer-focused support while managing changing client needs.

Care Coordination Scheduling Client Communication Compliance Documentation Records Management Multitasking Attention To Detail

CC

Cake Decorator

Chantilly Cakes

Collaborated with the production team to fulfill customer orders while maintaining efficient workflow execution. Monitored inventory levels and supported accurate inventory controls to help prevent shortages and meet daily production needs.

Production Support Inventory Accuracy

Education

Degrees, certifications, and relevant coursework

UP

University of Texas at El Paso

Bachelor of Science in Business Administration, Business Administration (Management)

Earned a BS in Business Administration with a major in Management and a minor in Finance.

Tech stack

Software and tools used professionally

Gmail

Google Workspace

Objective

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