At Nigerian Maritime Administration and Safety Agency (NIMASA), I provide first-level IT support, resolving end-user, device, and connectivity issues and escalating complex incidents when necessary.
I supported the agency-wide Microsoft 365 migration through user setup, configuration, and troubleshooting. I also guided industrial attaches on technical support workflows and network troubleshooting.
As an IT Support & Networking Engineer Intern at NIMASA, I supported users with PCs, laptops, printers, BYOD devices, and connectivity. During the organization’s move to a new building, I deployed and configured devices and network connections to help maintain business continuity.
I built and deployed HelpDesk Pro, a Flask-based internal IT support application on Amazon EC2. It includes ticket management, live chat, knowledge-base content, reporting, user management, and guest Wi-Fi request workflows.
