At INNOV8IVE Software Solutions, I manage remote client systems with Acronis Cyber Protect for endpoint security, backup management, and threat mitigation.
I diagnose LAN/WAN, VPN, and firewall issues, and coordinate with ISPs such as Link Africa to resolve fibre connectivity problems. I also support network printers and boardroom IT environments.
At NTC Communications (Pty) Ltd, I managed remote monitoring and maintenance for Windows servers and workstations using Tactical RMM, reducing downtime by 30%. I administered Windows Server 2016, including Active Directory, DNS, DHCP, and Group Policy.
My background also includes IT asset management, technical documentation, server storage and backup operations, and employee training on IT security. I hold a Diploma in Information Technology and certifications including CompTIA A+ and ISC2 Cloud Security Certification.
