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Emmanuella Nortey

@emmanuellanortey

Customer service advisor at Concentrix who supported customers and brings experience in administration and hospitality.

At Concentrix, I worked as a Customer Service Advisor, supporting customers. My background also includes administration at Ghana Civil Aviation Training Academy and an internship as a Secretary at Ghana Tourism Authority(GTA), Accra.

I studied Hospitality Management at University of Energy and Natural Resources – Sunyani. I’ve also worked as a Waitress intern at Oceanic Resort, Accra, and completed a Project Management Professional (PMP) certificate of participation.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

Concentrix

May 2025 - May 2026 (1 year)

Provided customer service support, handling inquiries and resolving issues with strong communication and computer literacy.

Customer Service Communication Skills Computer Literacy Microsoft Office

Administration

Ghana Civil Aviation Training Academy

Nov 2023 - Oct 2024 (11 months)

Performed administrative duties as part of the National Service Scheme, supporting office operations and document handling.

Administration Document Handling Microsoft Office

Secretary (Internship)

Ghana Tourism Authority

Oct 2022 - Dec 2022 (2 months)

Assisted with secretarial tasks and administrative support during internship at the Ghana Tourism Authority.

Secretarial Skills Administration Communication Skills

Waitress (Internship)

Oceanic Resort

Oct 2021 - Dec 2021 (2 months)

Provided food and beverage service to guests, ensuring customer satisfaction and efficient service.

Customer Service Hospitality Teamwork

Education

Degrees, certifications, and relevant coursework

Project Management Professional (PMP)

Certificate of Participation, Project Management

2024 - 2024

Certificate of participation in Project Management Professional training held from 2nd to 4th September 2024.

Women in Leadership Conference

Certificate of Participation, Leadership

2019 - 2019

Certificate of participation in the Women in Leadership Conference held on 16th November 2019 in Sunyani.

Winneba Secondary School

WASSCE Certificate, Home Economics

Completed the West African Senior School Certificate Examination (WASSCE) with a focus on Home Economics.

Entrepreneurship

Certificate of Participation, Entrepreneurship

2024 - 2024

Certificate of participation in Entrepreneurship training held from 19th to 20th September 2024.

University of Energy and Natural Resources

Bachelor of Science, Hospitality Management

Pursued a Bachelor of Science degree in Hospitality Management, covering courses such as Human Resources, Front Office, Organizational Behavior, and Managerial Economics.